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Customer Care

YOUR ACCOUNT

You will have to register an account with YOU LIVING in order to make online purchases. Registration is free and allows you to review your orders, track your packages and manage your billing and shipping details so that the next purchase can be processed with much convenience.

To register, simply click on “Register/login" to create or login to your account. If you have already placed items in your cart, click on  "Checkout"  and you will automatically be prompted to register for an account.

If you have forgotten your password, click on "Forgot My Password"  located on the login page to have it reset.

ORDER STATUS


You can check the status of your YOU LIVING order by logging into your account and visiting the Order History section of your account. You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after your package has left our warehouse for the tracking information to appear in the shipment tracking system. 



CHANGING OR CANCELLING YOUR ORDER


Once your order has been placed, you will not be able to modify or cancel your order. Please contact us at hello@youliving.com.sg as soon as possible, should you want to modify or cancel your order. Please indicate your name, order number and product details. We are unable to cancel or make any changes to your order once it has been processed and/or shipped.

OUR PRODUCTS
All prices stated on our site are listed in Singapore Dollars (SGD). For international shoppers, your order total will be charged according to your credit card or bank’s exchange policy on international purchases.

ITEM AVAILABILITY


YOU LIVING products available online are in-stock unless otherwise stated. We will inform you in the event we are unable to fulfill your order.

SALES TAX


We currently do not charge sales tax and/or GST on all our items. However, because duties and taxes vary with each country, international shoppers will be responsible for all duties and taxes incurred on their end. 

REDEEMING PROMOTION AND DISCOUNT CODES

To redeem your gift codes or promotional discount codes, simply enter the code during checkout in the field marked “Discount” accordingly. The promotion or gift amount will be then be applied before you make your final payment. Discount codes are not applied to sale items, unless otherwise stated.

 

ORDER PROCESSING


All orders placed Monday – Friday (excluding holidays) before 12 NOON (GMT+8) will be processed on the same day and shipped within 48 hours subject to availability and credit verification. Orders placed after 12 NOON (GMT+8) will be processed the next business day. Estimated delivery times are to be used as a guide only and YOU LIVING will not be responsible for any delays caused by any customs clearance processes.

SHIPPING RESTRICTIONS


YOU LIVING does not offer weekend delivery. We are also unable to deliver to P.O. Boxes, military APO/FPO addresses as well as forwarding addresses, which includes Aramex addresses.

Please be aware that all products delivered internationally may incur additional costs, due to varying customs and taxes imposed by each country. These additional costs are not part of the shipping fees when your order is processed as you check out. It is the buyer’s responsibility to ensure that all additional charges are paid for, in order to receive the shipment. YOU LIVING have no control over these additional costs. If you decide to refuse any such shipments from YOU LIVING, you will be responsible for the original shipping charges to you, any duties, taxes and/or custom charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to YOU LIVING. This amount will be subtracted from your merchandise refund.

RETURN POLICY
We will gladly accept returns on all regular-priced merchandise if you are not satisfied with your purchase(s). Items must be returned with the original tags intact and unworn. We will not accept returns or exchanges for items that are damaged, soiled, worn or washed.

All home and lifestyle products, books, stationery are final sale. All items marked as final sale in the product description are also non-returnable. 

INSTRUCTIONS

Send us an email at hello@youliving.com.sg within 5 DAYS of receiving your order, with a brief explanation of your return and indicate your order number. You will then receive a RA (Return Authorisation) Number.

Pack and seal your return items securely in a secure package. Returns must be made via a postal or courier service with tracking abilities. Please note that YOU LIVING will not accept liability for lost shipments and/or item(s) that are damaged during transit.
ALL RETURNS MUST BE POSTMARKED WITHIN 7 DAYS from receiving your RA Number.

You will be notified by email once your return has been received and successfully processed.

Upon acceptance of the returned items, we will credit your refund to the purchaser’s original credit card. Please allow 2-3 weeks for your refund to be processed. We will credit back the full cost of the item(s), including sales tax, if any. Original shipping costs are non-refundable.

For exchanges, please make a new purchase and return the original item based on the instructions above.


FAULTY MERCHANDISE


Goods are classified as faulty if they are received damage or where a manufacturing fault has occurred. Please note that items damaged as a result of normal wear and tear are not considered faulty. If you would like to return a faulty item, please email us and follow the instructions above. We will send a replacement item, subject to availability, at our cost after a thorough quality check. All faulty items must be returned in its original packaging with all garment tags and labels intact, unused and unwashed.

DISCLAIMER



YOU LIVING reserves the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding the return process, email us at hello@youliving.com.sg