Shipping & Returns
OUR SHIPPING RATES
Singapore (local delivery):
FREE: For orders $80 and above.
Your order will be shipped via Singpost Smartpac which will be delivered directly to your mail box with a tracking number.
Parcels above 1 KG will be shipped via Qdelivery with a tracking number.
S$3.50 (below 5kg) for orders below $80. Sent via Singpost Smartpac or local courier services.
Estimated arrival: 3 - 5 working days (SG)
FREE: For orders of S$380 & above
Shipping Cost will be calculated at check out.
Estimated arrival: 5 - 14 working days (FedEx Express Worldwide)
Depending on location, shipping period maybe longer. We will keep you posted with the estimated arrival details.
OUR RETURN POLICY
We only offer returns in store credit for full priced items only. This will be issued within 14 business days from when we receive your parcel.
Please note that shipping costs will not be refunded and store credits returned are non-exchangeable for cash.
For any returns, please email us at firstname.lastname@example.org within 3 days of receiving of order.
Items must be returned within 10 days from the ship out date (Singapore) and 21 days from the shipping out date (International). Please indicate your order number, the item you wish to return and the reason for return. Our customer service team will get back to you within 3 working days.
For local customers, you may wish to return the item directly to our showroom:
28, Perak Road, Singapore (208145)
Opening hours: Tuesday till Saturday, 12 noon to 7pm
All items must be returned in the same condition you receive with tags and packaging intact.
It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.
Once your returned Product has been checked, we will send you an e-mail letting you know if the Product has been accepted. We will then proceed with refunding your money in the form of store credit.
You Living will not be liable for any mail lost via non-traceable methods.
If the items are returned to us in the timescale stipulated and in the same condition as they were originally sent, your return will be processed.
Returns will only be processed for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges for apparels which do not meet all mentioned conditions will be duly declined.
All items not returned to us within the stipulated time frame or not in original condition will be rejected and sent back to you. Shipping cost will be bore by customer if such an incident occurs.
Wrong Delivery Address / Wrong Email address
Please ensure that your email and address provided is correct. Any failure for delivery due to wrong personal information provided will result in a re-delivery charge if the item has been returned to us.
All personal details should be entered correctly before checking out. On the occasion where you realise there is an error, please email us immediately and we will update the correct details for you if the parcel has not been shipping out yet.
Sale items (if applicable)
Only regular priced items may be returned for store credit. Sale items cannot be refunded/exchanged.
Wrong Items / Missing Items
If there is a mistake in your parcel, please send us an email at email@example.com within 7 working days from the shipping out date (Local) and 14 working days from the shipping out date (International). Our team will work on getting your shipment fixed right away!
All orders not reported to us within the stipulated time frame will be considered as fulfilled.
ABOUT STORE CREDITS
— Store credit can only be utilised in a single transaction, and any remaining balance will not be refunded to you via cash or store credits.
— Orders purchased with store credits are not valid for returns/exchanges.
— Store credits cannot be transferred to another email account.
— Store credits are non-refundable.
Goods are classified as faulty if they are received damage or where a manufacturing fault has occurred. Please note that items damaged as a result of normal wear and tear are not considered faulty. If you would like to return a faulty item, please email us and follow the instructions above. We will send a replacement item, subject to availability, at our cost after a thorough quality check. All faulty items must be returned in its original packaging with all garment tags and labels intact, unused and unwashed.
YOU LIVING reserves the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding the return process, email us at firstname.lastname@example.org